Frequently Asked Questions

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Frequently Asked Questions2020-08-13T21:48:58-06:00
What are the opening hours?2021-08-18T09:48:02-06:00

UNITED STATES: Monday through Friday from 9:00 A.M. to 7:00 P.M. and Saturday from 9:00 A.M. to 1:00 P.M. (Central Time).
McAllen Store: Monday through Friday from 9:00 A.M. to 5:00 P.M. and Saturday from 9:00 A.M. to 1:00 P.M. (Central Time).

How can I report irregularities or violations of the Herbax code of ethics?2021-08-30T08:41:06-06:00

Any irregularity or lack of the Herbax code of ethics must be reported to the following email account:

What are the Parcel Policies and shipping costs?2021-08-18T09:51:54-06:00

We have shipping service from Monday to Saturday. Herbax provides for your convenience Domestic Priority Mail 3 day delivery service. We use three different shipping companies: USPS, FedEx, or UPS.
Our shipping department selects the company that we know will be the fastest to deliver your items. Shipping can be by air or land according to the area we are shipping.

Delivery time under normal conditions takes 3 to 5 business days. In atypical times such as federal holidays, weather disasters, pandemics, etc. delivery times can vary considerably.

Where do I Call if I have questions about an order I have placed?2021-08-18T09:54:51-06:00

To follow up on your orders you can call:
CAS United States: 315 975 4254 McAllen Store 956 618 3767

It is important that you register your email in our Customer Atention Center, since the company sends you emails and notifications about your payments, orders, etc.

How do I make a purchase?2021-08-18T09:48:26-06:00

You can make a purchase in 3 different ways:

  1. Enter our page and access the products section or click on the purchase menu.
  2. Go directly to your Virtual Office (Team Office) and access any of the following two options:
    2.1. Business Center / Place an order.
    2.2. Quick links / Place an order.
  3. Contact the following numbers:
    CAS United States: 315 975 4254 McAllen Store 956-618-3767
How do I access my Virtual Office (Team Office)?2020-10-16T00:39:26-06:00

o be able to enter your Virtual Office (Team Office) you must have a username and password.

Your user number is the Associate number that was provided to you when you signed up as an independent Herbax distributor.

To obtain your password you must access the following link, and click on “I forgot my password.”

At the end of this step, you will receive an email from Herbax where you will be provided with a temporary password with which you can enter your virtual office (Team Office).

Once you enter your virtual office (Team Office) using the temporary password assigned to you, you can create your new password in the menu My Account / My Account Settings. Once you have entered My account Settings there are several tabs. You must click on the Username tab, and there you can create your new password.

How do I register my email to receive notifications from Herbax?2021-08-18T09:53:40-06:00

If you did not provide this information in your Application for admission, you can use the following options:

1. Call the following numbers and an agent from the Associates Service Center will be happy to assist you:

CAS United States: 315 975 4254 McAllen Store 956 618 3767

2. You can enter your Home Office to add this information in the MY ACCOUNT section. Click on the menu that appears: MY ACCOUNT SETTINGS, then click on CONTACT INFO and write your email in the field enabled for this information. Click on the SAVE button and in this way the update of this data will be completed.

3. Via email:

United States:

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